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Copier and Printer Technician

Shelby, NC | Indefinite

Job ID: SH28142 Job Category: Technical/Professional Pay Rate: DOE

A leading supplier of Office Equipment and Services is seeking an experienced Copier Technician for the Service department who will provide exceptional customer service practices and complete assignments to repair and maintain office machines accurately and swiftly. Copier Technicians must be computer savvy and skilled at research with hands on experience with copiers, fax machines, printers & scanners. These Copier Technician duties include but are not limited to:

Copier Technician Responsibilities:

  • Troubleshoot and diagnose digital copier/printer/scanner/fax software and hardware issues
  • Provide excellent customer service including clear and concise information regarding work status
  • Evaluate equipment issues
  • Respond to customer requests and assist end user in basic functionality
  • Record meter reads, maintain service activity reports, monitor supplies
  • Utilize websites, technical manual, handbooks and technical publications to keep current with new equipment and enhancements to older machines

Copier Technician Skills/Qualifications:

  • 3-5 years of related, hands on, repair experience
  • Knowledge of different digital copies: both color and black/white, not limited to Lexmark and Toshiba products.
  • High School Diploma; College degree is preferred
  • High level of professionalism
  • Strong interpersonal skills, able to communicate effectively with customers
  • Must be able to travel throughout assigned work area
  • Must hold valid & clean driver’s license and have reliable vehicle
  • Workable knowledge of computers
  • Exceptional aptitude for mechanical and electrical products
  • Knowledge of internet and networking troubleshooting
  • Must be able to work shifts or flexible work schedules as needed
  • Must be able to carry an array of various tools and service parts as needed for the job.
  • Must be able to lift 75lbs

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